{ "id": 5188300, "name": "In re ILLINOIS BELL SWITCHING STATION LITIGATION", "name_abbreviation": "In re Illinois Bell Switching Station Litigation", "decision_date": "1992-06-30", "docket_number": "No. 1\u201489\u20140974", "first_page": "457", "last_page": "473", "citations": [ { "type": "official", "cite": "234 Ill. App. 3d 457" } ], "court": { "name_abbreviation": "Ill. App. Ct.", "id": 8837, "name": "Illinois Appellate Court" }, "jurisdiction": { "id": 29, "name_long": "Illinois", "name": "Ill." }, "cites_to": [ { "cite": "218 Ill. App. 3d 224", "category": "reporters:state", "reporter": "Ill. App. 3d", "case_ids": [ 8498518 ], "opinion_index": -1, "case_paths": [ "/ill-app-3d/218/0224-01" ] }, { "cite": "583 N.E.2d 694", "category": "reporters:state_regional", "reporter": "N.E.2d", "opinion_index": 0 }, { "cite": "222 Ill. App. 3d 153", "category": "reporters:state", "reporter": "Ill. App. 3d", "case_ids": [ 5263116 ], "opinion_index": 0, "case_paths": [ "/ill-app-3d/222/0153-01" ] }, { "cite": "546 N.E.2d 580", "category": "reporters:state_regional", "reporter": "N.E.2d", "opinion_index": 0 }, { "cite": "131 Ill. 2d 428", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 5569862 ], "opinion_index": 0, "case_paths": [ "/ill-2d/131/0428-01" ] }, { "cite": "154 Ill. 2d 48", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 4820169 ], "opinion_index": 0, "case_paths": [ "/ill-2d/154/0048-01" ] }, { "cite": "384 N.E.2d 323", "category": "reporters:state_regional", "reporter": "N.E.2d", "weight": 2, "opinion_index": 0 }, { "cite": "74 Ill. 2d 213", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 2993974 ], "weight": 8, "pin_cites": [ { "page": "221" }, { "page": "220" }, { "page": "224" }, { "page": "221" }, { "page": "221" }, { "page": "221" } ], "opinion_index": 0, "case_paths": [ "/ill-2d/74/0213-01" ] }, { "cite": "491 N.E.2d 464", "category": "reporters:state_regional", "reporter": "N.E.2d", "opinion_index": 0 }, { "cite": "142 Ill. App. 3d 550", "category": "reporters:state", "reporter": "Ill. App. 3d", "case_ids": [ 3450117 ], "weight": 3, "pin_cites": [ { "page": "579" } ], "opinion_index": 0, "case_paths": [ "/ill-app-3d/142/0550-01" ] }, { "cite": "507 N.E.2d 81", "category": "reporters:state_regional", "reporter": "N.E.2d", "weight": 2, "year": 1986, "opinion_index": 0 }, { "cite": "154 Ill. App. 3d 494", "category": "reporters:state", "reporter": "Ill. App. 3d", "case_ids": [ 3648208 ], "weight": 3, "year": 1986, "pin_cites": [ { "page": "497" } ], "opinion_index": 0, "case_paths": [ "/ill-app-3d/154/0494-01" ] }, { "cite": "457 N.E.2d 14", "category": "reporters:state_regional", "reporter": "N.E.2d", "opinion_index": 0 }, { "cite": "98 Ill. 2d 478", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 3121664 ], "pin_cites": [ { "page": "483" } ], "opinion_index": 0, "case_paths": [ "/ill-2d/98/0478-01" ] }, { "cite": "123 Cal. Rptr. 373", "category": "reporters:state", "reporter": "Cal. Rptr.", "opinion_index": 0 }, { "cite": "50 Cal. App. 3d 538", "category": "reporters:state", "reporter": "Cal. App. 3d", "case_ids": [ 6040634 ], "opinion_index": 0, "case_paths": [ "/cal-app-3d/50/0538-01" ] }, { "cite": "114 Cal. Rptr. 753", "category": "reporters:state", "reporter": "Cal. Rptr.", "opinion_index": 0 }, { "cite": "523 P.2d 1161", "category": "reporters:state_regional", "reporter": "P.2d", "pin_cites": [ { "page": "1164" } ], "opinion_index": 0 }, { "cite": "12 Cal. 3d 1", "category": "reporters:state", "reporter": "Cal. 3d", "case_ids": [ 2315558 ], "pin_cites": [ { "page": "7" } ], "opinion_index": 0, "case_paths": [ "/cal-3d/12/0001-01" ] }, { "cite": "192 N.E.2d 451", "category": "reporters:state_regional", "reporter": "N.E.2d", "opinion_index": 0 }, { "cite": "42 Ill. App. 2d 372", "category": "reporters:state", "reporter": "Ill. App. 2d", "case_ids": [ 5248152 ], "weight": 2, "pin_cites": [ { "page": "375" } ], "opinion_index": 0, "case_paths": [ "/ill-app-2d/42/0372-01" ] }, { "cite": "409 N.E.2d 557", "category": "reporters:state_regional", "reporter": "N.E.2d", "year": 1963, "opinion_index": 0 }, { "cite": "88 Ill. App. 3d 53", "category": "reporters:state", "reporter": "Ill. App. 3d", "case_ids": [ 3173879 ], "weight": 5, "year": 1963, "pin_cites": [ { "page": "55" }, { "page": "56" }, { "page": "57" } ], "opinion_index": 0, "case_paths": [ "/ill-app-3d/88/0053-01" ] }, { "cite": "454 U.S. 170", "category": "reporters:federal", "reporter": "U.S.", "case_ids": [ 6184781 ], "weight": 3, "pin_cites": [ { "page": "177" }, { "page": "330" }, { "page": "222" } ], "opinion_index": 0, "case_paths": [ "/us/454/0170-01" ] }, { "cite": "395 U.S. 367", "category": "reporters:federal", "reporter": "U.S.", "case_ids": [ 1771616 ], "weight": 3, "year": 1981, "pin_cites": [ { "page": "381" }, { "page": "383-84" }, { "page": "1802" } ], "opinion_index": 0, "case_paths": [ "/us/395/0367-01" ] }, { "cite": "442 N.E.2d 1374", "category": "reporters:state_regional", "reporter": "N.E.2d", "opinion_index": 0 }, { "cite": "110 Ill. App. 3d 752", "category": "reporters:state", "reporter": "Ill. App. 3d", "case_ids": [ 2995548 ], "pin_cites": [ { "page": "756" } ], "opinion_index": 0, "case_paths": [ "/ill-app-3d/110/0752-01" ] }, { "cite": "435 N.E.2d 443", "category": "reporters:state_regional", "reporter": "N.E.2d", "weight": 3, "opinion_index": 0 }, { "cite": "91 Ill. 2d 69", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 3092944 ], "weight": 3, "opinion_index": 0, "case_paths": [ "/ill-2d/91/0069-01" ] }, { "cite": "300 U.S. 342", "category": "reporters:federal", "reporter": "U.S.", "case_ids": [ 336750 ], "weight": 3, "pin_cites": [ { "page": "350-51" }, { "page": "690" }, { "page": "456" } ], "opinion_index": 1, "case_paths": [ "/us/300/0342-01" ] }, { "cite": "23 Ill. 2d 326", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 2797943 ], "year": 1937, "pin_cites": [ { "page": "334-35" } ], "opinion_index": 1, "case_paths": [ "/ill-2d/23/0326-01" ] }, { "cite": "202 N.W.2d 300", "category": "reporters:state_regional", "reporter": "N.W.2d", "year": 1961, "opinion_index": 1 }, { "cite": "388 Mich. 637", "category": "reporters:state", "reporter": "Mich.", "case_ids": [ 1909843 ], "year": 1961, "opinion_index": 1, "case_paths": [ "/mich/388/0637-01" ] }, { "cite": "92 Ill. 2d 530", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 3097108 ], "year": 1972, "pin_cites": [ { "page": "540-41" } ], "opinion_index": 1, "case_paths": [ "/ill-2d/92/0530-01" ] }, { "cite": "45 Ill. 2d 75", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 2897157 ], "weight": 2, "pin_cites": [ { "page": "84" } ], "opinion_index": 1, "case_paths": [ "/ill-2d/45/0075-01" ] }, { "cite": "411 U.S. 546", "category": "reporters:federal", "reporter": "U.S.", "case_ids": [ 9873 ], "weight": 3, "pin_cites": [ { "page": "550" }, { "page": "533" }, { "page": "1716" } ], "opinion_index": 1, "case_paths": [ "/us/411/0546-01" ] }, { "cite": "6 Ill. 2d 147", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 2707815 ], "pin_cites": [ { "page": "151" } ], "opinion_index": 1, "case_paths": [ "/ill-2d/6/0147-01" ] }, { "cite": "95 Ill. 2d 142", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 3112244 ], "year": 1955, "pin_cites": [ { "page": "153-54" } ], "opinion_index": 1, "case_paths": [ "/ill-2d/95/0142-01" ] }, { "cite": "372 Ill. 598", "category": "reporters:state", "reporter": "Ill.", "case_ids": [ 2528179 ], "year": 1983, "pin_cites": [ { "page": "601" } ], "opinion_index": 1, "case_paths": [ "/ill/372/0598-01" ] }, { "cite": "154 Ill. 2d 48", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 4820169 ], "opinion_index": 1, "case_paths": [ "/ill-2d/154/0048-01" ] }, { "cite": "384 N.E.2d 323", "category": "reporters:state_regional", "reporter": "N.E.2d", "opinion_index": 1 }, { "cite": "74 Ill. 2d 213", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 2993974 ], "weight": 4, "pin_cites": [ { "page": "221" }, { "page": "221" }, { "page": "221" } ], "opinion_index": 1, "case_paths": [ "/ill-2d/74/0213-01" ] }, { "cite": "114 Cal. 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Rptr.", "pin_cites": [ { "page": "756" } ], "opinion_index": 1 }, { "cite": "523 P.2d 1161", "category": "reporters:state_regional", "reporter": "P.2d", "pin_cites": [ { "page": "1164" } ], "opinion_index": 1 }, { "cite": "12 Cal. 3d 1", "category": "reporters:state", "reporter": "Cal. 3d", "case_ids": [ 2315558 ], "pin_cites": [ { "page": "7" } ], "opinion_index": 1, "case_paths": [ "/cal-3d/12/0001-01" ] }, { "cite": "435 N.E.2d 443", "category": "reporters:state_regional", "reporter": "N.E.2d", "opinion_index": 1 }, { "cite": "91 Ill. 2d 69", "category": "reporters:state", "reporter": "Ill. 2d", "case_ids": [ 3092944 ], "opinion_index": 1, "case_paths": [ "/ill-2d/91/0069-01" ] } ], "analysis": { "cardinality": 1501, "char_count": 39459, "ocr_confidence": 0.786, "pagerank": { "raw": 5.1688949094331823e-08, "percentile": 0.3250909609015815 }, "sha256": "c573c92900f05cf8494eb25baad71ea4d03e0748a08d920f8ea51fe0f9741336", "simhash": "1:39be70bea8ed7797", "word_count": 6387 }, "last_updated": "2023-07-14T17:59:47.941433+00:00", "provenance": { "date_added": "2019-08-29", "source": "Harvard", "batch": "2018" }, "casebody": { "judges": [], "parties": [ "In re ILLINOIS BELL SWITCHING STATION LITIGATION" ], "opinions": [ { "text": "JUSTICE DiVITO\ndelivered the opinion of the court:\nPlaintiffs filed a complaint, framed as a class action representing customers of defendant Illinois Bell Telephone Company (Bell), against Bell, alleging economic damages as a result of a fire in Bell\u2019s Hinsdale, Illinois, switching station which disrupted service for one month. Counts I and II of plaintiffs\u2019 complaint alleged violations of the Illinois Public Utilities Act (the Act) (Ill. Rev. Stat. 1987, ch. 111\u2154, par. 1 \u2014 101 et seq.), count III alleged common law willful and wanton misconduct, count IV alleged breach of contract, and count V sought a declaratory judgment that a provision in Bell\u2019s tariff did not bar their claims. The circuit court dismissed counts I through IV and granted summary judgment for Bell on count V. Plaintiffs appeal the court\u2019s order pertaining to counts I, II, and V, raising as issues (1) whether a limitation of liability clause in Bell\u2019s tariff bars recovery for economic losses resulting from interruptions in telephone service; and (2) whether the Moorman doctrine (Moorman Manufacturing Co. v. National Tank Co. (1982), 91 Ill. 2d 69, 435 N.E.2d 443) bars tort claims for economic losses due to alleged willful and wanton misconduct in actions brought pursuant to the Act. Ill. Rev. Stat. 1987, ch. 111\u2154, par. 5-201.\nThe subject of the present litigation is Bell\u2019s telephone switching station in Hinsdale, Illinois. Bell has five such switching stations, which route and direct telephone calls over particular geographic areas. The Hinsdale station services the western and southwestern suburbs of Chicago and is able to process 3.5 million calls per day.\nIn order to protect the computer equipment and cables housed in its Hinsdale station from fire, Bell equipped it with an automatic fire sensor which would detect the presence of fire. In addition, Bell equipped the Hinsdale station with a fire alarm which would sound if a fire was detected; the alarm was connected so that, if sounded, it would register in Bell\u2019s office in Springfield, Illinois. Bell, however, did not connect the alarm to a local fire or police department. Further, although the Hinsdale station was automated and usually devoid of people, Bell did not install automatic firefighting equipment, but merely bolted manual extinguishers on the walls of the station.\nOn the afternoon of May 8, 1988, a fire started in Bell\u2019s Hinsdale switching station. No one was in the station at this time; however, the fire alarm was triggered and, at 3:50 p.m., registered for nine consecutive minutes in Bell\u2019s Springfield office. After the alarm sounded, Bell did not respond. The fire triggered a second alarm in Bell\u2019s Springfield office at 4:20 p.m.; however, Bell again did not respond in any manner to the fire.\nAt 4:50 p.m., someone passing the Hinsdale station saw smoke coming from the building and alerted the fire department. Although the fire department arrived within minutes, the Hinsdale station was already consumed by fire and the contents of the station destroyed. Consequently, telephone service to the western and southwestern suburbs of Chicago ceased.\nBecause of the fire damage, telephone service to the area affected was disrupted for approximately one month; as a result of the disruption in service, numerous Bell customers filed class action lawsuits against Bell. The cases were eventually consolidated and an amended joint class action complaint was filed. Bell moved to dismiss the complaint for failure to state a cause of action, and the circuit court granted Bell\u2019s motion.\nPlaintiffs then filed a second amended joint class action complaint containing five counts: counts I and II contained allegations that Bell violated several provisions of the Act and the Illinois Commerce Commission rules, count III alleged willful and wanton negligence, count IV alleged breach of contract, and count V sought a declaratory judgment that the exculpatory language in Bell\u2019s tariff did not bar the action. Bell again moved to dismiss the complaint and the circuit court granted Bell\u2019s motion, dismissing counts I through IV and awarding summary judgment for Bell on count V. Plaintiffs appeal the court\u2019s dismissal of counts I and II, and the award of summary judgment on count V.\nI\nPlaintiffs initially contend that Bell\u2019s tariff, filed with the Illinois Commerce Commission (ICC) in accordance with the Act, is in contravention of the Act, and thus does not protect Bell from liability for interruption in service. Moreover, although the tariff, which describes the \u201cterms and conditions of service,\u201d preempts any contract expectancy from customers and contains an exculpatory clause which bars recovery for consequential damages due to interruptions in service, plaintiffs maintain that it is against public policy and should thus not bar plaintiffs\u2019 claims.\nIn response, Bell contends that the tariff is not against public policy and, further, that the tariff, accepted by the legislature for 50 years, legally defines the limits of its liability for interruptions in service. Consequently, Bell maintains that the tariff bars plaintiffs\u2019 claims.\nThe most recent tariff, like other tariffs filed by Bell going back several decades, lists among its general \u201cregulations\u201d a service interruption liability exclusion. That exclusion provides as follows:\n\u201cThe liability of the Company for damages arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission occurring in the course of furnishing service *** shall in no event exceed an amount equivalent to the proportionate charge to the customer for the period of service during which such mistake, omission, interruption, delay, error or defect in transmission occurs. No other liability shall in any case attach to the Company.\u201d Illinois Bell Telephone Company Tariff, Illinois Commerce Commission No. 5, pt. 1, \u00a75, par. 3.1.\nPlaintiffs predicate their claims upon Bell\u2019s duties pursuant to the Act and the ICC rules. The Act requires a public utility to provide \u201cadequate, efficient,\u201d and \u201creliable\u201d service. (Ill. Rev. Stat. 1987, ch. 111\u2154, pars. 8\u2014101, 8\u2014401.) The ICC rules require Bell to \u201cadopt and pursue a maintenance program aimed at preventing service interruptions\u201d and to \u201cmake reasonable provisions to meet emergencies resulting from *** fire[s].\u201d (83 Ill. Adm. Code \u00a7\u00a7730.402(a), 730.408(a) (1985).) Plaintiffs assert that Bell, in failing to provide automatic fire-fighting equipment and in failing to respond to the alarms which sounded in its Springfield office, violated both the Act and ICC rules. Consequently, plaintiffs argue that Bell should not be able to escape liability by use of exculpatory language in contravention of both the Act and the ICC rules.\nNeither the Act nor the ICC rules, however, specify whether the duty to provide entirely uninterrupted phone service is included in the description of adequate, efficient and reliable service. Rather, both the Act and ICC rules are silent on this point and address only general requirements of reliable and efficient service. It cannot be said that reliable and efficient service necessarily includes continuous, uninterrupted service.\nBell is nowhere charged with the duty to provide completely uninterrupted service, but rather, is required to provide \u201cservice and facilities which are in all respects adequate, efficient, reliable and environmentally safe and which *** constitute the least-cost means of meeting the utility\u2019s service obligations.\u201d (Ill. Rev. Stat. 1987, ch. 111\u2154, par. 8\u2014401.) Furthermore, in enacting the Act, the legislature intended that \u201c[telecommunications services should be available to all people of the State of Illinois at just, reasonable and affordable rates and be provided as widely and economically as possible.\u201d (Joint Committee on Public Utility Regulation (April 1985), at 21.) Consistent, then, with the legislature\u2019s dictate that Bell provide cost-effective service, Bell is required to file a tariff \u201cwhich describes the nature of the service, applicable rates and other charges, [and] terms and conditions of service.\u201d Ill. Rev. Stat. 1987, ch. 111\u2154, par. 13-501.\nMoreover, while plaintiffs contend that the ICC has never approved of the tariff and Bell\u2019s customers had no input as to the contents of the tariff, the ICC has expressed an opinion that interruption of service complaints are limited by Bell\u2019s tariff. (Menco v. Illinois Bell Telephone Co., No. 84\u20140277 (Illinois Commerce Commission, Oct. 17, 1984).) Correspondingly, a reasonable interpretation of a statute by an agency charged with enforcement of that statute is entitled to great weight. (See Pielet Brothers Trading, Inc. v. Pollution Control Board (1982), 110 Ill. App. 3d 752, 756, 442 N.E.2d 1374.) Though a court of review is not bound by an agency\u2019s interpretation of law, \u201cthe construction of a statute by those charged with its execution should be followed unless there are compelling indications that it is wrong, especially when [the legislature] has refused to alter the administrative construction.\u201d Red Lion Broadcasting Co. v. Federal Communications Comm\u2019n (1969), 395 U.S. 367, 381, 23 L. Ed. 2d 371, 383-84, 89 S. Ct. 1794, 1802; see NLRB v. Hendricks County Rural Electric Membership Corp. (1981), 454 U.S. 170, 177, 70 L. Ed. 2d 323, 330, 102 S. Ct. 216, 222.\nIn Meneo, a Bell customer brought suit against Bell to recover damages when its computer was put out of service for 15 days due to a malfunction in Bell\u2019s equipment. After an evidentiary hearing, the ICC explicitly implemented the tariff by applying the liability exclusion provision in dismissing Menco\u2019s complaint which sought recovery of economic losses suffered as a result of the temporary service interruption. Menco v. Illinois Bell Telephone Co., No. 84\u2014 0277 (Illinois Commerce Commission, Oct. 17, 1984).\nFurthermore, in J. Meyer & Co. v. Illinois Bell Telephone Co. (1980), 88 Ill. App. 3d 53, 409 N.E.2d 557, and Sarelas v. Illinois Bell Telephone Co. (1963), 42 Ill. App. 2d 372, 192 N.E.2d 451, this court held that Bell\u2019s duty to its customers is determined by the particular provisions of the tariff on file with the ICC.\nIn Sarelas, a Bell customer filed suit against Bell alleging that Bell disconnected his telephone for 2xlz hours, thereby violating its legal duty to provide service. In affirming the dismissal of the plaintiff\u2019s complaint, the Sarelas court held that \u201cthe extent to which [Bell] owed plaintiff \u2018a legal duty\u2019 is determined by the particular provisions of the tariff on file with the commission; there is no contract in this case on which plaintiff can rely, nor are his allegations of a breach of duty sufficient to constitute a claim in tort. He complains simply of the disconnection of his telephone ***.\u201d Sarelas, 42 Ill. App. 2d at 375.\nIn J. Meyer & Co., the plaintiffs sued for damages sustained in a theft at their warehouse when burglars circumvented an alarm system which was connected to Bell\u2019s equipment. The plaintiffs alleged willful and wanton misconduct by Bell because Bell allegedly knew of other, similar burglaries and placed its junction box, with easily identifiable alarm wires, in an easily accessible location. In affirming the dismissal of the plaintiffs\u2019 suit, the appellate court held that \u201cthe source of any duty of Illinois Bell, as a public utility, to its subscribers is only in the tariff as filed.\u201d J. Meyer & Co., 88 Ill. App. 3d at 55.\nLike plaintiffs in the instant case, the J. Meyer & Co. plaintiffs sought to circumvent the tariff by relying upon the statutory language requiring utilities to provide service \u201cas shall promote the safety, health, comfort and convenience of its patrons, employees, and public\u201d (Ill. Rev. Stat. 1975, ch. 111\u2154, par. 32, now Ill. Rev. Stat. 1987, ch. 111\u2154, par. 8\u2014101). The court rejected this argument, holding that \u201ca review of the relevant decisions discloses that section 32 [now section 8 \u2014 101] does not require that a public utility render particular types of primary services\u201d and that \u201cthe tariff is the sole source of any duty owed\u201d by Bell. J. Meyer & Co., 88 Ill. App. 3d at 56.\nPlaintiffs further contend that to allow Bell to immunize itself against gross negligence and willful misconduct is unreasonable and does nothing to further the public good. Plaintiffs maintain that the courts of several States are split on the question of whether a telephone company may limit its liability for defects in service. Both plaintiffs and Bell cite to numerous jurisdictions for the proposition that the tariff\u2019s exculpatory language is either against or not against public policy when damages result from allegedly willful and wanton misconduct on the part of Bell. A review of the cases, however, discloses that none are precisely on point; rather, several deal with exculpatory clauses in private contracts and others address advertising in telephone directories.\nFurther, it should be noted that the apparent diversity of opinion seems to a great extent to be merely a function of the diversity of legislation on this question and on closely related matters existing in the various jurisdictions in which this question has been addressed. However, as Bell argues, those cases are neither binding nor persuasive, particularly where Illinois courts have upheld the tariff\u2019s liability exclusion on an allegation of willful and wanton misconduct. J. Meyer & Co., 88 Ill. App. 3d 53.\nNotwithstanding plaintiffs\u2019 arguments that the tariff should not operate to bar claims for damages resulting from Bell\u2019s willful and wanton misconduct, \u201c[without the limitations on liability set forth by the tariff, [Bell] would be uniquely vulnerable to claims based on signal transmission defects which may result from a variety of causes, adversely affecting its ability to fulfill the public need for reasonable telephone service charges.\u201d J. Meyer & Co., 88 Ill. App. 3d at 57.\nWe agree with the California Supreme Court when it stated, in Waters v. Pacific Telephone Co. (1974), 12 Cal. 3d 1, 7, 523 P.2d 1161, 1164, 114 Cal. Rptr. 753, 756:\n\u201cThe theory underlying [decisions upholding the right of regulated utilities to limit their liabilities] is that a public utility, being strictly regulated in all operations with considerable curtailment of its rights and privileges, shall likewise be regulated and limited as to its liabilities. In consideration of its being peculiarly the subject of state control, \u2018its liability is and should be defined and limited.\u2019 [Citation.] There is nothing harsh or inequitable in upholding such a limitation of liability when it is thus considered that the rates as fixed by the commission are established with the rule of limitation in mind. Reasonable rates are in part dependent upon such a rule.\u201d\nSee also Stern v. General Telephone Co. (1975), 50 Cal. App. 3d 538, 123 Cal. Rptr. 373.\nIf Bell\u2019s liability were extended to all those who suffered pecuniary loss, its liability would become grossly disproportionate to its fault. We hold that prior Illinois authority and legislative intent require the conclusion that the exculpatory language in Bell\u2019s tariff properly limits claims from disruption of service to a rebate of the costs for the missed service. Because \u201c[w]here the legislature chooses not to amend a statute after a judicial construction, it will be presumed that it has acquiesced in the court\u2019s statement of legislative intent\u201d (Miller v. Lockett (1983), 98 Ill. 2d 478, 483, 457 N.E.2d 14), we find that the exculpatory language in the tariff, accepted for decades in Illinois, is neither in contravention of the Act or ICC rules nor against public policy, and thus, bars plaintiffs\u2019 claims.\nII\nPlaintiffs next contend that Bell failed to satisfy its duties pursuant to the Act (Ill. Rev. Stat. 1987, ch. 111\u2154, pars. 8\u2014101, 8\u2014104, 8\u2014501). Plaintiffs maintain that the statute requires utilities to provide \u201cadequate,\u201d \u201creliable,\u201d and \u201cefficient\u201d service and facilities; if the utility fails to provide that which is required, it is \u201cliable *** for all loss, damages or injury caused thereby.\u201d Ill. Rev. Stat. 1987, ch. 111\u2154, pars. 5-201, 8-401.\nIn response, Bell contends that, although the Act requires it to provide adequate, reliable, and efficient service, the Act does not provide standards for determining whether a utility is in compliance and, thus, common law tort principles apply. Bell maintains that because plaintiffs\u2019 purely economic losses, based on expectation damages, have no legally cognizable basis in tort, plaintiffs\u2019 claims are barred by the Moorman doctrine. Moorman Manufacturing Co. v. National Tank Co. (1982), 91 Ill. 2d 69, 435 N.E.2d 443 (\u201cWhen the defect is of a qualitative nature and the harm relates to the consumer\u2019s expectation that a product is of a particular quality ***, contract, rather than tort, law provides the appropriate set of rules for recovery\u201d).\nThe applicable provisions of the Act under which plaintiffs base their claims provide that \u201c[ejvery public utility shall furnish *** facilities *** in all respects adequate, efficient, just and reliable\u201d (Ill. Rev. Stat. 1987, ch. 111\u2154, par. 8 \u2014 101) and that \u201c[ejvery public utility shall provide service and facilities which are *** adequate, efficient, reliable\u201d (Ill. Rev. Stat. 1987, ch. 111\u2154, par. 8 \u2014 401). Plaintiffs assert that Bell failed to satisfy its duties pursuant to the foregoing statutes and that its omission gives rise to their claims under section 5 \u2014 201, which provides:\n\u201cIn case any public utility shall do, cause to be done or permit to be done any act, matter or thing prohibited, forbidden or declared to be unlawful, or shall omit to do any act, matter or thing required to be done either by any provisions of this Act or any rule, regulation, order or decision of the Commission, issued under authority of this Act, the public utility shall be liable to the persons or corporations affected thereby for all loss, damages or injury caused thereby or resulting therefrom, and if the court shall find that the act or omission was wilful, the court may in addition to the actual damages, award damages for the sake of example and by the way of punishment.\u201d Ill. Rev. Stat. 1987, ch. 111\u2154, par. 5\u2014201.\nPlaintiffs assert that, in providing a statutory remedy, the legislature has precluded the use of the Moorman doctrine barring tort claims for economic losses. Plaintiffs maintain that no court in Illinois has applied the Moorman doctrine to claims arising from statutory liability, although several courts have addressed Moorman\u2019s applicability to the Uniform Commercial Code (Ill. Rev. Stat. 1987, ch. 26, par. 1\u2014101 et seq.), the Contribution Act (Ill. Rev. Stat. 1987, ch. 70, par. 301 et seq.), and the Consumer Fraud and Deceptive Business Practices Act (Ill. Rev. Stat. 1987, ch. 121\u00bd, par. 261 et seq.). See Cirilo\u2019s, Inc. v. Gleeson, Sklar & Sawyers (1987), 154 Ill. App. 3d 494, 507 N.E.2d 81; Warren v. LeMay (1986), 142 Ill. App. 3d 550, 491 N.E.2d 464.\nIn Warren, plaintiff home purchasers brought a claim against a real estate broker and an exterminator under the Consumer Fraud and Deceptive Business Practices Act (Consumer Fraud Act) for misrepresentation and nondisclosure with respect to termite infestation. The applicable statute provided a remedy for fraud, prohibiting the \u201cuse or employment of any deception, fraud, false pretense, false promise, misrepresentation or the concealment, suppression, or omission of any material fact, with intent that others rely on the concealment, suppression or omission,\u201d and permitted a private damages action for violations of the statute. (Ill. Rev. Stat. 1981, ch. 121\u00bd, pars. 262, 270a.) The Warren defendants attempted to apply the Moorman doctrine to bar purely economic damages in a tort claim. The court, however, refused to apply Moorman, reasoning that\n\u201cMoorman dealt with damages compensable under common law principles of negligence, misrepresentation and strict liability. Here, by contrast, defendant *** was found liable for violation of a statute which specifically authorizes the award of actual damages ***. In view of this express statutory authorization, the availability of a remedy for actual damages to plaintiffs is beyond doubt.\u201d Warren, 142 Ill. App. 3d at 579.\nIn Cirilo\u2019s, the third-party defendant argued that Moorman supported his claim that he was not jointly subject to liability in tort pursuant to the Contribution Act because he could be liable to the original plaintiff only for economic losses. The Cirilo\u2019s court found the third-party defendant\u2019s reliance on Moorman to be misplaced because \u201cMoorman did not adjudicate a contribution claim, nor does it purport to define \u2018liability in tort\u2019 for Contribution Act purposes; it speaks only to the initial plaintiff-defendant relationship.\u201d Cirilo\u2019s, 154 Ill. App. 3d at 497.\nAlthough Bell acknowledges that no court has held that Moorman defeats a statutory cause of action, it nevertheless contends that the Act\u2019s liability provisions are in derogation of the common law and, thus, common law principles, including Moorman apply. See Barthel v. Illinois Central Gulf R.R. Co. (1978), 74 Ill. 2d 213, 384 N.E.2d 323.\nIn Barthel, the plaintiffs sued for personal injuries and wrongful death resulting from a collision between a car and one of the defendant\u2019s freight trains. The Barthel plaintiffs sued under the same provision of the Act as the present plaintiffs, alleging violations by the defendant of various regulations relating to the safety of railroad crossings. The Barthel plaintiffs made the same argument made by plaintiffs here: that section 5 \u2014 201\u2019s provision that a utility violating the Act \u201cshall be liable\u201d for \u201call\u201d damages was conclusive as to whether a common law doctrine, in Barthel, contributory negligence, could preclude damages.\nThe Barthel court found that the Act is in derogation of the common law and thus tort principles limiting a plaintiff\u2019s claims under the Act will not be abrogated unless \u201cit plainly appears that the intent of the statute\u201d is to do so. (Barthel, 74 Ill. 2d at 221.) The Barthel court further found that \u201cstatutes in derogation of the common law are to be strictly construed in favor of persons sought to be subjected to their operation. The courts will read nothing into such statutes by intendment or implication.\u201d (Barthel, 74 Ill. 2d at 220.) Thus, the court held that the common law defense of contributory negligence would bar recovery, despite the Act\u2019s provision of liability for \u201call *** damages\u201d resulting from a violation of the Act. Barthel, 74 Ill. 2d at 224.\nIn the instant case, it does indeed appear that section 5 \u2014 201, which allows recovery for \u201call\u201d damages, is incompatible with Moor-man\u2019s common law tort principles, which do not allow recovery for economic damages in tort actions. (Compare Ill. Rev. Stat. 1987, ch. 111\u2154, par. 5\u2014201, with Moorman Manufacturing Co. v. National Tank Co. (1982), 91 Ill. 2d 69, 435 N.E.2d 443.) However, despite the apparent incompatibility, courts will not abrogate common law tort principles unless statutes \u201cplainly\u201d evidence legislative intent to do so. (Barthel, 74 Ill. 2d at 221.) It does not appear from the language of the Act that the legislature intended to abrogate the common law doctrines of Moorman and, thus, plaintiffs should not escape the doctrine prohibiting recovery for economic losses in tort actions simply because they assert their claims pursuant to the Act.\nWhile it is true that section 5 \u2014 201 imposes liability for all loss resulting from a utility\u2019s violation of the Act and that common law doctrines do not allow recovery for all loss, the Act must be \u201cstrictly construed\u201d in favor of Bell. (Barthel, 74 Ill. 2d at 221.) The legislature did not \u201cplainly\u201d evidence its intent to dispose of common law principles. (See Barthel, 74 Ill. 2d at 221.) The Moorman doctrine is no less compatible with the Act than is the defense of contributory negligence; yet, the supreme court in Barthel held that violations of the Act imposed liability not for \u201call\u201d loss, but just for those losses for which the plaintiff was not contributorily negligent.\nAlthough plaintiffs argue that Warren and Cirilo\u2019s preclude the application of the Moorman doctrine to limit recovery, both cases are consistent with such an application. The Consumer Fraud Act was designed to provide remedies for damages to expectation interests in the context of fraudulent business practices. (See Warren, 142 Ill. App. 3d 550; Ill. Rev. Stat. 1981, ch. 121\u00bd, par. 261 et seq.) Moorman\u2019s inapplicability to the Consumer Fraud Act is consistent with the Act\u2019s purposes. Further, the Contribution Act focuses on the relationship between the parties and the third-party defendant; it does not address the initial plaintiff-defendant relationship, as does Moorman. Cirilo\u2019s, 154 Ill. App. 3d 494, 507 N.E.2d 81.\nWe conclude that Moorman is not rendered inapplicable merely because plaintiffs assert a statutory cause of action. Plaintiffs essentially seek damages because their economic affairs were disrupted. These types of damages are plainly not recoverable in tort; similarly, they should not be recoverable pursuant to the Act. See Barthel, 74 Ill. 2d 213, 384 N.E.2d 323.\nWe note that the Illinois Supreme Court has recently addressed Moorman\u2019s applicability to the rendering of legal services. (Collins v. Reynard (1992), 154 Ill. 2d 48.) We are aware, however, that the supreme court has granted rehearing in Collins and we expect that, at the very most, the court might determine that Moorman is not applicable to legal malpractice claims.\nIn the alternative, plaintiffs argue that, if Moorman does apply, the sudden and dangerous occurrence exception allows their claims. Board of Education v. A, C & S, Inc. (1989), 131 Ill. 2d 428, 546 N.E.2d 580 (Moorman doctrine does not apply where damage to the defective product was due to a sudden and dangerous occurrence).\nIn response, Bell correctly asserts that any sudden and dangerous occurrence resulted in damage to its facility and not to plaintiffs\u2019 property. Rather, it was only plaintiffs\u2019 expectations of service which were affected due to the damage to Bell\u2019s equipment. See also American Drug Stores, Inc. v. A T &T Technologies, Inc. (1991), 222 Ill. App. 3d 153, 583 N.E.2d 694.\nBased on the foregoing, we find that the Moorman doctrine prohibits plaintiffs\u2019 claims for purely economic losses and, further, that Bell\u2019s tariff, which excludes recovery for expectation damages due to interruptions in service, bars plaintiffs\u2019 claims.\nAffirmed.\nMcCORMICK, J., concurs.", "type": "majority", "author": "JUSTICE DiVITO" }, { "text": "JUSTICE SCARIANO,\ndissenting:\nI most respectfully dissent.\nPlaintiffs who live and/or have businesses or practice their profession in an area for which Bell is capable of processing up to 3x/2 million telephone calls per day, charge in counts I and II of their complaint that Bell violated several provisions of the Public Utilities Act (PUA) (Ill. Rev. Stat. 1987, ch. 111\u2154, par. 5 \u2014 201) and certain Illinois Commerce Commission rules which resulted in a fire that totally destroyed the Hinsdale switching station and left plaintiffs without telephone service for one full month. Count II further alleges that these violations were wilful, for which the statute explicitly provides a remedy. Count V seeks a declaratory judgment that Bell\u2019s tariff does not bar plaintiffs\u2019 claims.\nThe trial court dismissed counts I and II for failure to state a cause of action, and granted Bell summary judgment on count V. Accordingly, we must determine as a pure matter of law whether Bell\u2019s tariff bars its liability for wilful violations of the PUA, and whether the doctrine enunciated in Moorman Manufacturing Co. v. National Tank Co. (1982), 91 Ill. 2d 69, 435 N.E.2d 443, applies to private causes of action brought under the PUA.\nThe majority\u2019s holding that Bell\u2019s tariff does indeed bar its liability for the wilful and wanton wrongs it inflicts upon consumers directly contravenes the clear and express provisions of section 5 \u2014 201 of the PUA which make Bell liable to plaintiffs for \u201call loss [or] damages,\u201d caused by Bell\u2019s violation of the PUA; and if the violation is wilful, \u201cthe court may in addition to the actual damages, award damages for the sake of example and by way of punishment.\u201d (Emphasis added.) (Ill. Rev. Stat. 1987, ch. 111\u2154, par. 5 \u2014 201.) The majority holds, for all intents and purposes, that a unilateral, ministerial act of a public utility, i.e., the filing of a tariff, in combination with the passivity of the Commerce Commission, is all that is needed in Illinois in order for the regulated to become the regulators! We are accordingly treated to the unprecedented and inexplicable phenomenon of having a plain and unambiguous legislative enactment nullified by Bell\u2019s tariff and the inscrutable administrative procedures of the Illinois Commerce Commission. And while Bell and the majority insist on labeling the provision in Bell\u2019s tariff a \u201climitation\u201d of its liability, it is impossible to regard it as anything but a complete bar, given that the \u201cforegoing\u201d of a charge for services not rendered can hardly be deemed a \u201climitation of liability\u201d in any sense of the term. I note that the trial court also came to that conclusion.\nThe majority claims to find support in a statement contained in the case of Waters v. Pacific Telephone Co. (1974), 12 Cal. 3d 1, 7, 523 P.2d 1161, 1164, 114 Cal. Rptr. 753, 756, in which the California Supreme Court, with all of the aplomb of the majority in this case, adopted the utility\u2019s \u201climitation\u201d of liability canard. Yet, neither Waters, nor the majority in the case at bar enlightens us in any way as to how or why mere administrative inaction, or action, for that matter, can overcome the plain meaning of a statute.\nMoreover, neither Sarelas nor Meyer is relevant to the issue involved in this case, namely, whether Bell can unilaterally exculpate itself from liability, for its wilful misconduct committed in violation of the clear and unambiguous provisions of section 5 \u2014 201 of the PUA.\nThe majority\u2019s reliance on Pielet Brothers, Red Lion Broadcasting and Hendricks County is especially inapt inasmuch as the opinions in all three cases recognize that courts give deference to an interpretation of a statute by the agency charged with its administration and enforcement only if the statute is ambiguous, which is emphatically not the case here. I respectfully submit that the majority here simply suffers from an incredible blind spot that prevents it from acknowledging that section 5 \u2014 201 is not an ambiguous law. Our supreme court has consistently held that although \u201cthe construction placed on a statute by a departmental agency is entitled to great weight in determining its validity or invalidity[,] *** courts must not be deprived of their judicial functions, nor can we allow a governmental agency to extend the operation of a statute by administrative regulation.\u201d (P.H. Mallen Co. v. Department of Finance (1939), 372 Ill. 598, 601. Accord Illinois Consolidated Telephone Co. v. Illinois Commerce Comm\u2019n (1983), 95 Ill. 2d 142, 153-54; Ruby Chevrolet, Inc. v. Department of Revenue (1955), 6 Ill. 2d 147, 151 (\u201cA statute which is being administered may not be altered or added to by the exercise of a power to make regulations thereunder\u201d).) And if Federal law is wanted, I refer the majority to United States v. Cartwright (1973), 411 U.S. 546, 550, 36 L. Ed. 2d 528, 533, 93 S. Ct. 1713, 1716, where it is held that administrative agency pronouncements are not binding on the courts, as the deference accorded an agency\u2019s interpretation of a statute does not displace judicial analysis.\nThe majority also holds that the Moorman doctrine bars plaintiffs\u2019 claims, noting that \u201cMoorman is not rendered inapplicable merely because plaintiffs assert a statutory cause of action.\u201d (234 Ill. App. 3d at 468.) Yet the legislative intent underlying section 5 \u2014 201 of the PUA is explicitly to allow recovery for \u201call loss, damages or injury\u201d caused by any wrongful act or omission on the part of a public utility. (Emphasis added.) It would be difficult to imagine how a statute could be made any clearer.\n\u201cThe primary rule in the interpretation and construction of statutes is that the intention of the legislature should be ascertained and given effect. [Citation.] The legislative intent should be sought primarily from the language used in the statute. Where the language of the act is certain and unambiguous the only legitimate function of the courts is to enforce the law as enacted by the legislature. [Citations.] It is never proper for a court to depart from plain language by reading into a statute exceptions, limitations or conditions which conflict with the clearly expressed legislative intent. [Citations.]\u201d (Emphasis added.) (Certain Taxpayers v. Sheahen (1970), 45 Ill. 2d 75, 84.)\n\u201cAlthough Bell acknowledges that no court has held that Moorman defeats a statutory cause of action, it nevertheless contends that the Act\u2019s liability provisions are in derogation of the common law and, thus, common law principles, including Moorman apply. See Barthel v. Illinois Central Gulf R.R. Co. (1978), 74 Ill. 2d 213, 384 N.E.2d 323.\u201d 234 Ill. App. 3d at 467.\nAfter a discussion of Barthel, and in reliance on it, the majority states, \u201cWhile it is true that section 5 \u2014 201 imposes liability for all loss resulting from a utility\u2019s violation of the Act and that common law doctrines do not allow recovery for all loss, the Act must be \u2018strictly construed\u2019 in favor of Bell. (Barthel, 74 Ill. 2d at 221.) The legislature did not \u2018plainly\u2019 evidence its intent to dispose of common law principles. (See Barthel, 74 Ill. 2d at 221.)\u201d (234 Ill. App. 3d at 468.) The Barthel court held that since section 5 \u2014 201 of the PUA was in derogation of the common law, \u201ctort principles limiting a plaintiff\u2019s claims under the act will not be abrogated unless \u2018it plainly appears that the intent of the statute\u2019 is to do so.\u201d 234 Ill. App. 3d at 467, quoting Barthel, 74 Ill. 2d at 221.\nI have not the organs to perceive that existing law requires the conclusion that the majority reaches in this case: that section 5 \u2014 201 of the PUA and Moorman combine to confer on Bell the immunity we accord only to the sovereign; for immunity is incontestably the result when our courts, in effect, refuse to entertain an action created by the legislature and relegate the plaintiffs to seeking their relief in contract, but the \u201cremedy\u201d in contract turns out to be an illusory one, because here the damages, as we have seen, are \u201climited\u201d to no damages at all as a consequence of Bell\u2019s nullification of section 5\u2014 201 which is quaintly nestled in a \u201ctariff.\u201d Shades of the regulated becoming the regulators!\nMoreover, when we consider that deterrence is indisputably an essential element of our law, whether it be tort or contract, we may very well be entitled to wonder how it is fostered or advanced by the holding of the majority. In an article published in The New York Times of February 13, 1992, under the caption of \u201cBusinesses Criticize FCC on Phone Service Disruptions,\u201d it is reported that in the third quarter alone of 1991, there were 204 \u201csignificant switching failures\u201d (the type of occurrence complained of by plaintiffs in this case) on the part of seven \u201cBaby Bells,\u201d including the parent company of Illinois Bell, the defendant herein. The article also points out that business groups complain that our regulatory agencies are \u201cfailing to protect the reliability of the nation\u2019s telephone networks.\u201d The source of the information was given as the Federal Communications Commission.\nBell argues, however, that to hold it liable in negligence would result in damages that could be only speculative, or unknown and unlimited in scope, and grossly disproportionate to its fault. Yet, it cannot be successfully contended that the legislature naturalized section 5 \u2014 201 into the PUA merely as a sterile attempt at lawmaking. Surely, the General Assembly must be conclusively presumed (Certain Taxpayers, 45 Ill. 2d 75) to mean what they so plainly stated in that provision, which the majority sets forth in full in its opinion; nor can we assume that the legislature was oblivious to the prospect that the damages which could result from the remedy it was affording to the customers of public utilities could be considerable. Thus, the General Assembly made actionable all acts of commission or omission resulting in a violation of the PUA or of the rules, regulations, orders or decisions of the Illinois Commerce Commission, whether those acts be negligent or wilful, and mandated that recovery be made available \u201cfor all loss, damages or injury caused thereby or resulting therefrom\u201d (emphasis added), including punitive damages.\nMoreover, our supreme court on more than one occasion has found it necessary to remind defendants who advance the argument made by Bell here that, \u201cit is not the privilege of him whose wrongful act caused the loss to hide behind the uncertainties inherent in the very situation his wrong has created.\u201d (Elliott v. Willis (1982), 92 Ill. 2d 530, 540-41, citing Smith v. City of Detroit (1972), 388 Mich. 637, 202 N.W.2d 300.) And in Zostautas v. St. Anthony De Padua Hospital (1961), 23 Ill. 2d 326, 334-35, the court recalled the words of that venerable jurist, Benjamin Cardozo, in Van Beeck v. Sabine Towing Co. (1937), 300 U.S. 342, 350-51, 81 L. Ed. 685, 690, 57 S. Ct. 452, 456, that \u201c[i]t would be a misfortune if a narrow or grudging process of construction were to exemplify and perpetuate the very evils to be remedied.\u201d At the very least, Bell ought not to be heard to complain about the difficulties of plaintiffs\u2019 proof, for it is their burden, and not Bell\u2019s, to establish the existence and extent of their damages. Besides, this case is before this court, as it was before the trial court, on motions which concede the well-pleaded fact of damages. Nor should we lose sight of the fact that it is still traditional in our law that after hearing any contrary evidence and weighing the facts, the trier of fact bears the ultimate responsibility of deciding whether to award damages.\nI would reverse the judgment of the circuit court. At the very least, I would expect that we attend the result in Collins v. Reynard (1992), 154 Ill. 2d 48, presently pending on rehearing in the Illinois Supreme Court. I decline to join the majority in its prognostications as to what the court \u201cmight determine\u201d in Collins; there are rigors enough in applying Moorman in its present state. It has not been brought to my attention that the science of hermeneutics has been extended to apply to what has yet to be revealed.\nAccordingly, I dissent.", "type": "concurrence", "author": "JUSTICE SCARIANO," } ], "attorneys": [ "Joyce & Kubasiak, P.C., William J. Harte, Ltd., and Karla Wright, Ltd., all of Chicago, and DiTommaso & Berman, of Oak Brook (Edward T. Joyce, William J. Harte, and Karla Wright, of counsel), for appellants.", "Kirkland & Ellis, of Chicago (Frank Cicero, Jr., P.C., J. Andrew Langan, Susan P. Jordan, and Walter R. Lancaster, of counsel), for appellee." ], "corrections": "", "head_matter": "In re ILLINOIS BELL SWITCHING STATION LITIGATION\nFirst District (2nd Division)\nNo. 1\u201489\u20140974\nOpinion filed June 30, 1992.\nSCARIANO, J., dissenting.\nJoyce & Kubasiak, P.C., William J. Harte, Ltd., and Karla Wright, Ltd., all of Chicago, and DiTommaso & Berman, of Oak Brook (Edward T. Joyce, William J. Harte, and Karla Wright, of counsel), for appellants.\nKirkland & Ellis, of Chicago (Frank Cicero, Jr., P.C., J. Andrew Langan, Susan P. Jordan, and Walter R. Lancaster, of counsel), for appellee.\nOn October 23, 1992, the Appellate Court, First District, withdrew the July 30, 1991, opinion in case No. 1 \u2014 89\u20140974, published at 218 Ill. App. 3d 224. A new opinion was subsequently filed June 30,1992." }, "file_name": "0457-01", "first_page_order": 477, "last_page_order": 493 }